Terms of service

TERMS OF SERVICE

Quenlauren
Website: https://Quenlauren.store
Email: support@Quenlauren.store
Last Updated: 9 October 2026

1. OVERVIEW

Welcome to Quenlauren.

Quenlauren is an online fashion retailer offering men's clothing, footwear, accessories and lifestyle essentials.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to Quenlauren.

The terms "you", "your" and "customer" refer to individuals accessing our website or purchasing products from our online store.

By accessing our website, browsing our products or placing an order, you agree to comply with these Terms of Service, insofar as they are applicable and lawfully incorporated into your contract with us.

These Terms apply alongside our Privacy Policy, Shipping Policy and Return & Refund Policy.

We aim to operate transparently, fairly and in accordance with applicable United Kingdom consumer protection legislation.

Nothing contained in these Terms shall exclude, restrict or otherwise affect your statutory consumer rights.

2. BUSINESS INFORMATION

Trading Name: Quenlauren

Website: https://Quenlauren.store

Customer Support Email: support@Quenlauren.store

Customers may contact our support team regarding products, payments, orders, deliveries, cancellations, returns or other enquiries.

Any additional legally required business identification information will be made available through our website.

3. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you have the legal capacity to enter into a binding contract or are acting with any consent required by applicable law.

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent activities.
Submit false or misleading information.
Attempt to gain unauthorised access to our systems.
Interfere with website security or functionality.
Upload or transmit malicious software.
Infringe the intellectual property rights of Quenlauren or third parties.
Use automated tools to disrupt our services.
Engage in activities that violate applicable laws or regulations.

We reserve the right to take proportionate action against unlawful or harmful use of our website, including restricting access where reasonably necessary.

Such action will not affect any existing statutory consumer rights or obligations arising from valid orders.

4. PRODUCT INFORMATION AND DESCRIPTIONS

Quenlauren aims to provide accurate, clear and comprehensive information about every product offered for sale.

Product listings may include:

Product names and descriptions.
Available sizes and colours.
Materials and product characteristics.
Product images.
Prices in pounds sterling (GBP).
Availability information.
Relevant care instructions.
Applicable delivery information.

We make reasonable efforts to ensure product descriptions and images accurately represent the products supplied.

However, colours may appear slightly different depending on individual device screens, display settings and lighting conditions.

Any material differences between the goods supplied and their descriptions will be addressed in accordance with your statutory consumer rights.

Under the Consumer Rights Act 2015, goods must generally be of satisfactory quality, fit for their intended purpose and as described.

Nothing in these Terms reduces those legal requirements.

5. PRODUCT AVAILABILITY

All products are offered subject to availability.

We aim to keep stock information accurate and updated.

Occasionally, an item may become unavailable after an order has been submitted.

If we are unable to fulfil your order, we will inform you as soon as reasonably possible.

Where payment has already been collected for an item that cannot be supplied, we will provide an appropriate refund without undue delay.

We will not substitute a materially different product without your agreement.

6. PRICING AND CURRENCY

All prices displayed on Quenlauren.store are presented in pounds sterling (£ GBP), unless expressly stated otherwise.

Prices will include applicable taxes where required by law.

Any additional charges, including delivery costs, will be clearly disclosed before the customer completes the purchase.

We do not intentionally impose undisclosed mandatory charges.

Where a price cannot reasonably be calculated in advance, we will explain how the price is determined.

We reserve the right to update product prices for future orders.

However, price changes will not retrospectively alter an accepted order without the customer's agreement or another lawful basis.

If an obvious pricing error is identified, we will contact the affected customer and explain the available options in accordance with applicable contract and consumer law.

7. ORDER PLACEMENT

Customers may place orders through our website by completing the online checkout process.

The usual ordering process includes:

Selecting a product.
Choosing the appropriate size, colour and quantity.
Adding the item to the shopping basket.
Reviewing the selected items.
Entering the required contact and delivery information.
Selecting an available delivery method.
Choosing a supported payment method.
Reviewing the final order details.
Confirming the purchase through the payment checkout.

Before completing an order, customers will have an opportunity to review and correct relevant information.

The checkout will clearly indicate when placing an order creates an obligation to pay.

An order confirmation will be issued electronically.

A contract is formed when we accept your order, as confirmed in our acceptance or dispatch communication.

An acknowledgement that an order has been received does not necessarily constitute acceptance.

If we cannot accept your order, we will explain why and refund any payment already collected where required.

8. PAYMENTS

Quenlauren accepts the payment methods displayed at checkout.

Payment processing may be carried out by authorised third-party payment service providers.

Customers must provide accurate payment information and must be authorised to use the selected payment method.

Payments are subject to verification and approval by the relevant payment provider.

We do not guarantee that every payment method will be available for every transaction.

If a transaction cannot be completed, the customer may be asked to select another supported payment method.

Any refund due will normally be returned to the original payment method unless otherwise agreed and permitted by law.

9. SHIPPING AND DELIVERY

Quenlauren offers delivery services according to the options available at checkout.

Our delivery options may include:

Standard Delivery

A standard shipping option for eligible orders.

Express Delivery

An expedited shipping option, available where offered at checkout.

Actual delivery charges and estimated delivery periods will be displayed before the customer completes the purchase.

We aim to dispatch and deliver orders within the communicated timeframes.

Delivery estimates may be affected by circumstances such as courier operations, customs processing, adverse weather or other events outside our reasonable control.

Where a specific delivery period has not been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.

If delivery is delayed, customers may be entitled to remedies under applicable UK consumer law, including cancellation and reimbursement in qualifying circumstances.

Please consult our Shipping Policy for additional information.

10. DELIVERY RESPONSIBILITY AND RISK

Where Quenlauren arranges the delivery of goods through a carrier, the goods will generally remain at our risk until they come into the physical possession of the customer or a person identified by the customer to receive them.

Different statutory rules may apply where a customer independently commissions a carrier that was not offered by us.

If your parcel is lost or damaged before the risk legally passes to you, we will provide the appropriate remedy in accordance with applicable consumer legislation.

Customers should contact us if a delivery appears to be missing, incomplete or damaged.

Customer Support: support@Quenlauren.store

11. ORDER CANCELLATION

Customers purchasing eligible goods online generally have a statutory right to cancel their purchase within 14 days after receiving their order, without providing a reason.

For orders delivered in separate consignments, the applicable cancellation period will be calculated in accordance with the Consumer Contracts Regulations 2013.

Customers wishing to cancel an order should contact:

support@Quenlauren.store

If an order has already been dispatched, customers may still exercise applicable statutory cancellation rights.

Certain categories of goods may be exempt from the change-of-mind cancellation right, subject to specific legal conditions.

These exceptions do not remove statutory remedies for faulty or misdescribed products.

Full cancellation procedures are explained in our Return & Refund Policy.

12. RETURNS AND REFUNDS

Our Return & Refund Policy explains the procedures applicable to:

Statutory order cancellations.
Change-of-mind returns.
Defective products.
Damaged goods.
Incorrect items.
Refund processing.
Return delivery responsibilities.
Product exchanges.
Statutory consumer remedies.

Where a valid statutory cancellation is exercised, refunds will be made within the deadlines required by law.

Customers may be responsible for direct return costs for change-of-mind cancellations where this responsibility was properly disclosed before purchase.

Where goods fail to comply with the contract, Quenlauren will provide remedies and cover costs as required by applicable legislation.

Please refer to our Return & Refund Policy for full details.

13. CONSUMER RIGHTS

Quenlauren acknowledges its obligations under the Consumer Rights Act 2015.

Goods sold to consumers must generally:

Be of satisfactory quality.
Be fit for their intended purpose.
Match their descriptions.
Correspond to any applicable contractual sample or model.
Meet other mandatory statutory requirements.

Where goods do not conform to the contract, customers may be entitled to remedies including:

A short-term right to reject.
Repair.
Replacement.
Price reduction.
A final right to reject.

The remedy available will depend on the circumstances and the statutory requirements.

Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.

14. DISCOUNTS, PROMOTIONS AND SPECIAL OFFERS

Quenlauren may offer promotional discounts, bundle offers, seasonal sales or other special promotions.

Any promotion will be subject to its clearly communicated terms and conditions.

Promotional information will accurately explain relevant conditions, eligibility requirements and any applicable limitations.

We will not intentionally use misleading discounts, false scarcity claims or deceptive promotional practices.

If a promotion has a genuine expiry date, limited quantity or other material restriction, this will be communicated clearly.

Discounts will not be applied retrospectively unless expressly stated.

Promotional purchases remain subject to applicable statutory consumer protections.

15. CUSTOMER ACCOUNTS

Certain website features may allow customers to create or use an online account.

Customers are responsible for providing accurate account information and taking reasonable steps to protect their login credentials.

You should notify us promptly if you suspect unauthorised access to your account.

We may take proportionate security measures where misuse or unauthorised activity is identified.

We will handle personal information associated with customer accounts in accordance with our Privacy Policy and applicable data protection law.

Customers may request information about account management or deletion by contacting our support team.

16. PERSONAL INFORMATION AND PRIVACY

Quenlauren respects customer privacy and recognises the importance of protecting personal information.

We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable.

Personal data may be processed for purposes including:

Order processing.
Payment administration.
Delivery arrangements.
Customer support.
Fraud prevention.
Legal compliance.
Marketing communications, where lawfully permitted.

Our Privacy Policy explains the relevant processing purposes, lawful bases, retention practices, customer rights and other required information.

Where cookies or similar technologies require consent under applicable law, appropriate consent mechanisms will be provided.

Customers can contact support@Quenlauren.store with privacy-related enquiries.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, the original content published on Quenlauren.store may be protected by applicable intellectual property laws.

Such content may include:

Brand names and logos.
Product photography.
Website graphics.
Original written descriptions.
Website layouts and designs.
Promotional materials.
Other original creative content.

Ownership of intellectual property belongs to Quenlauren or the relevant third-party rights holder.

Accessing our website does not transfer ownership of intellectual property rights to customers.

You may use website content for lawful personal and non-commercial purposes, subject to applicable rights and exceptions.

Unauthorised commercial reproduction, redistribution or misuse of protected content may be prohibited.

Nothing in these Terms prevents uses permitted by applicable law.

18. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or services.

These may include:

Payment providers.
Delivery partners.
Social media platforms.
External service providers.

Third-party websites may operate under their own terms, privacy policies and security practices.

Quenlauren does not control independent third-party websites.

However, the involvement of third-party providers does not remove our legal responsibilities to customers.

We remain responsible for fulfilling our own contractual and statutory obligations.

19. WEBSITE AVAILABILITY

We aim to maintain a secure, reliable and accessible shopping experience.

However, occasional interruptions may occur due to:

Website maintenance.
Security updates.
Technical problems.
Hosting interruptions.
Events outside our reasonable control.

We may temporarily restrict access to website features where reasonably necessary for maintenance or security.

Such restrictions will not affect customers' statutory rights or existing contractual remedies.

20. PROHIBITED ACTIVITIES

Customers and visitors must not use Quenlauren.store to:

Engage in fraud or unlawful conduct.
Infringe intellectual property rights.
Distribute malicious software.
Attempt to compromise website security.
Access other users' accounts without permission.
Collect personal information unlawfully.
Interfere with website performance.
Submit intentionally false or misleading information.
Conduct activities that violate applicable law.

We may investigate suspected misuse and take appropriate, lawful and proportionate action.

21. LIMITATION OF LIABILITY

Quenlauren does not exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights where liability cannot lawfully be excluded.
Any other matter for which liability cannot lawfully be limited or excluded.

We remain responsible for losses arising from our breach of contract or failure to exercise reasonable care and skill where legally required.

We are not responsible for losses that are not reasonably foreseeable consequences of a breach or failure, subject to applicable law.

Nothing in this section removes any remedy to which a consumer is legally entitled.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

Certain circumstances beyond our reasonable control may affect our ability to provide services or fulfil orders.

Examples may include:

Severe weather.
Natural disasters.
Significant transport disruption.
Widespread telecommunications failures.
Government restrictions.
Other exceptional events outside our reasonable control.

We will take reasonable steps to minimise disruption and communicate significant delays where appropriate.

This provision does not remove any statutory entitlement to cancellation, refund or other remedies arising from non-delivery or contractual non-performance.

23. CHANGES TO PRODUCTS AND SERVICES

We may introduce new products, discontinue items or modify website features.

Changes may be made to improve product offerings, website performance, security or operational processes.

Changes to future product offerings do not automatically amend existing purchase contracts.

Where a proposed change materially affects an accepted order, we will address the matter fairly and in accordance with applicable consumer law.

24. CHANGES TO THESE TERMS

Quenlauren may update these Terms of Service from time to time.

Updates may reflect:

Changes in applicable legislation.
Updates to website features.
Changes in business operations.
Improvements to our customer service procedures.
Security or administrative requirements.

The revised Terms will be published on our website with an updated revision date.

Changes will not retrospectively remove or reduce rights arising under an existing contract unless such changes are lawfully agreed.

25. COMPLAINTS AND DISPUTE RESOLUTION

If you experience a problem with an order, product or service, we encourage you to contact our customer support team.

Email: support@Quenlauren.store

Please provide relevant order information and an explanation of the issue.

We will review complaints fairly and aim to provide an appropriate response within a reasonable period.

Where a dispute cannot be resolved directly, customers may have access to applicable independent advice, alternative dispute resolution services or legal remedies.

We will provide information about any alternative dispute resolution provider that we are legally required to identify.

Nothing in these Terms prevents customers from pursuing legal remedies available under applicable law.

26. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection rules that apply in other parts of the United Kingdom or in the customer's country of habitual residence.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and rights to bring proceedings before courts available to them under applicable law.

Nothing in these Terms deprives consumers of mandatory protections or legal remedies available under applicable legislation.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will not be enforceable to the extent required by law.

The remaining provisions will continue to apply where legally possible.

Any interpretation of these Terms must remain consistent with mandatory consumer protection requirements.

28. ENTIRE AGREEMENT

These Terms, together with the information provided during checkout and any applicable policies incorporated into the contract, form part of the agreement between the customer and Quenlauren.

Nothing in this section excludes liability for misrepresentation or removes rights arising from legally binding information supplied before purchase.

Where information provided before an order forms part of the consumer contract under applicable law, it will remain binding as required.

29. CONTACT INFORMATION

For questions regarding these Terms of Service or any aspect of your shopping experience, please contact:

Quenlauren

Website: https://Quenlauren.store

Email: support@Quenlauren.store

We welcome enquiries and will aim to provide clear and helpful assistance.

Quenlauren — Minimal Style, Modern Ease.